Janet Chen

About

Janet Chen

4+ 年對外溝通與營運經驗，涵蓋客戶管理、產品營運、商務拓展及產品研究。擅長解決外部夥伴與利害關係人問題、推動跨部門溝通，並在快速變動的環境中優化流程效率。Account manager, technical operations specialist, and product researcher with 4+ years of experience in stakeholder-facing roles across fast-moving environments

Account ManagerProduct OperationsProduct Research
聯絡 JanetEmail Janet Telegram @janet_5757

Profile

What I do

熱衷於幫助人解決問題、擔任外部夥伴與內部團隊之間溝通橋樑，以及研究各式產品設計。I enjoy helping people solve problems, acting as a communication bridge between external partners and internal teams, and researching different kinds of product design

01Account managementAccount management

管理合作夥伴與對外溝通，包含 onboarding、文件蒐集、上線協調、進度追蹤與問題排除，並在法律、產品、技術與商務團隊之間推動資訊同步與執行。Managing partner relationships and external communication across onboarding, documentation collection, launch coordination, status tracking, and issue resolution, while driving information alignment and execution across legal, product, technical, and business teams

02Product operationsProduct operations

熟悉運營 SOP、跨部門協調與緊急事件處理，能在有限的時間中釐清問題、追蹤責任方並推動解決方案。Experienced in operational SOPs, cross-functional coordination, and urgent incident response, with the ability to clarify issues, track responsible parties, and drive solutions within limited timelines

03Product researchProduct research

研究用戶需求、競品動態、合作方式、產品合規路徑，並把研究結果整理成產品設計、市場拓展、合作策略與產品設計建議。Researching user needs, competitive dynamics, partnership models, and product compliance paths, then translating findings into product design, market expansion, partnership strategy, and product recommendations

Professional experience

Experience

經驗涵蓋客戶管理、產品營運、商務拓展與產品研究，聚焦平台型產品。Experience across account management, product operations, business development, and product research, with a focus on platform products

北京，中國Beijing, China2026 年 4 月 - 2026 年 7 月Apr 2026 – Jul 2026

Orqus — 產品運營Orqus — Product Operations

面向金融機構的合規資產發行、結算網絡。A financial infrastructure platform for asset issuance and settlement

  • 進行五款區塊鏈錢包競品研究，整理最佳功能設計並轉化為 Orqus 錢包開發初版 PRD。Conducted competitive product research across five blockchain wallets, identifying best-in-class features and translating insights into an initial PRD for Orqus's wallet development
  • 主導合規模組產品研究，包含合規路徑、用戶體驗流程，並將研究結果轉化為產品建議。Led product research for KYC/ AML identity verification features, evaluating regulatory feasibility and verification trigger conditions to support product evaluation and decision-making
  • 負責合規基礎設施廠商與代碼審計廠商對接，調研廠商能力、彙整產品功能、報價與業界採用情形，以支援內部決策。Served as the primary external contact for compliance infrastructure and security audit vendors, evaluating product capabilities, pricing, and reference accounts to support vendor selection decisions
遠端（台灣）Remote · Taiwan2025 年 8 月 - 2025 年 12 月Aug 2025 – Dec 2025

Binance — 客戶經理＆運營Binance — Account Manager & Operations

全球最大數字資產交易平台，服務超過 3 億名用戶。The world’s largest digital asset exchange, serving over 300 million users globally

  • 管理平台上架的 400+ 合作項目方的日常營運需求，透過熟悉 20+ SOP 支援合作夥伴網絡升級、資金鏈路新增、品牌更新等需求。Managed operational support for 400+ listed token projects by executing 20+ operational SOPs, coordinating network upgrades, new asset network integrations, token migrations, and rebranding across five cross-functional teams
  • 主導 35+ 合作方在有限時間內 onboarding，協調法律文件、技術準備與跨部門同步，確保能如期開盤、讓用戶正常交易代幣。Led real-time coordination for 35 partner onboarding and token listings, coordinating legal documentation, technical readiness, and cross-functional alignment to ensure go-lives stayed on schedule
  • 負責合作夥伴緊急事件應對，協調外部夥伴與內部團隊釐清根因、推動解法並降低用戶衝擊。Owned incident response for high-severity issues, coordinating with external partners and cross-functional teams to identify root causes, drive resolution, and minimize user impact
新加坡Singapore2024 年 12 月 - 2025 年 6 月Dec 2024 – Jun 2025

Lista DAO — 商務拓展實習生Lista DAO — Business Development Intern

獲得 ~1.1B 用戶資金信賴的去中心化金融產品團隊。A leading Decentralized Finance protocol with $1.1B in platform assets

  • 支援合作夥伴管理，篩選評估 300+ 潛在合作方、領導潛在合作會議商談、追蹤合作進度，並彙整用戶回饋，以優化產品行銷與用戶教育。Supported partner collaboration by screening 300+ potential partners, coordinating discussions, tracking progress, and consolidating user feedback to improve product marketing and education
  • 進行產品與市場研究，分析用戶需求、產業趨勢、競爭格局，將洞察轉化為產品設計、市場拓展與合作策略建議。Conducted 35+ product and market research projects across lending protocols, yield-bearing stablecoins, and cross-chain ecosystems, translating insights into recommendations for market expansion
臺北，臺灣Taipei, Taiwan2021 年 12 月 - 2024 年 7 月Dec 2021 – Jul 2024

SuDo Research Labs — 基金營運與研究SuDo Research Labs — Fund Operations & Research

量化交易與投資研究團隊。Top 15 quant trading firm on BitMEX

  • 主導基金設立與營運，協調律所、顧問、基金行政、銀行、交易所與會計師事務所，完成牌照申請所需的法律文件、合規措施安排、財報與 20+ 機構帳戶開立流程。Led fund launch and operations, coordinating legal counsel, fund administrator, banks, CEXs, and accounting firms across legal documentation, compliance implementation, financial reporting, and 20+ institutional account openings
  • 針對潛在投資項目產品進行功能調研與估值分析，以支援內部投資決策。Performed structured market and valuation analysis across potential investment targets, assessing relative valuation levels and qualitative factors to support internal investment decisions

Side project

Side Project

以客戶經理與產品經理角色，完整負責從需求釐清、專案規劃到跨職能交付的外部專案。End-to-end client engagement experience across requirement clarification, project scoping, cross-functional coordination, and delivery accountability

臺北，臺灣Taipei, Taiwan2023 年 3 月 - 2023 年 7 月Mar 2023 – Jul 2023

No Design — 客戶經理 / 產品經理No Design — Account Manager / Product Manager

國立台灣大學「成績與名次查詢系統」UX/UI 重新設計專案。UX/UI redesign project for National Taiwan University’s Grade & Ranking Query System

  • 負責對接國立台灣大學窗口，釐清客戶需求、規劃專案時程與報價，並確保如期交付。Managed end-to-end client engagement with National Taiwan University — clarifying requirements, scoping project timelines and quotation, and owning delivery accountability
  • 領導設計師與前端工程師重新設計台大「成績與名次查詢系統」的使用者體驗與介面，上線以來每年服務逾 3 萬名學生，使其能更快速地查詢學業成績與名次、切換中英語系、下載成績單、接收學校最新通知。Led a cross-functional team of designers and front-end engineers to redesign the UX and UI of NTU’s Grade & Ranking Query System — enabling 30,000+ students annually to check grades and rankings more efficiently, switch between Chinese and English, download transcripts, and receive the latest university notices
查看專案與影片展示 →View project and video demo →
個人研究Personal research2024 年 - 至今2024 – Present

Personal Research — 區塊鏈行業研究Personal Research — Blockchain Industry Research

  • 各式項目介紹、個人使用經歷分享。Introductions to selected projects and notes from personal usage experience
  • 橫跨：公鏈、未來收益交易、借貸、升息穩定幣、風險定價交易、鏈上股票。Coverage includes public chains, future-yield trading, lending, yield-bearing stablecoins, risk-pricing markets, and on-chain stocks
查看研究文章 →Open research articles →

AI Projects

使用 AI 建置效率優化工具，展示對 AI-native 工作流的熟悉、與工具實作能力AI-built efficiency tools demonstrating familiarity with AI-native workflows and hands-on tool implementation

AI legal research

AI 法律調研網站AI Legal Research Website

建立內部 AI 法律研究工具，讓團隊透過 LLM 查詢合規問題並從指定資料來源檢索佐證，降低人工搜尋法源時間。Built an internal AI-powered compliance research tool that enabled evidence-based LLM queries from designated source materials, reducing research time by narrowing broad compliance topics to relevant legal provisions

前往密碼頁 →Open access page →
Code navigation

合規程式碼導覽工具Compliance Code Navigation Tool

使用 Claude Code 分析繼承的程式碼庫、梳理功能模組，並產出互動式 HTML 導覽工具，讓團隊新成員無需閱讀原始碼即可快速理解系統架構。Built an interactive HTML code navigation tool, mapping functional modules within an inherited codebase to accelerate onboarding and system understanding

前往密碼頁 →Open protected page →
Personal AI agent

Lumi 醬Lumi Jian

在 VPS 上部署個人 AI agent（Hermes），自動化記帳、時間安排、網站建置等日常工作流程，增加做事效率。Deployed a personal AI agent (Hermes) on a VPS, enabling Telegram-based natural-language commands to automate website management, information retrieval, and Notion updates through agentic workflows

查看專案介紹 →View project detail →

Education

南洋理工大學Nanyang Technological University

區塊鏈理學碩士 · 新加坡 · 2024 年 8 月 - 2025 年 6 月MSc in Blockchain · Singapore · Aug 2024 – Jun 2025

Education

國立台灣大學National Taiwan University

國際企業學系 · 台灣 · 2017 年 9 月 - 2021 年 6 月B.B.A. in International Business · Taiwan · Sep 2017 – Jun 2021