Janet Chen

About

Janet Chen

4+ 年對外溝通與營運經驗，涵蓋客戶管理、技術與合規營運、商務拓展及產品研究。擅長解決外部夥伴與利害關係人問題、推動跨部門溝通，並在快速變動的環境中優化流程效率。Account manager, technical operations specialist, and product researcher with 4+ years of experience in stakeholder-facing roles across fast-moving environments.

Account ManagerTechnical OperationsProduct Research
聯絡 JanetEmail Janet Telegram @janet_5757

Profile

What I do

處理外部夥伴與內部團隊之間的複雜溝通，並把技術營運、合規研究與市場問題整理成可執行的流程與建議。Handling complex communication between external partners and internal teams, and translating technical operations, compliance research, and market questions into executable processes and recommendations.

01Account management

Manage external accounts and internal coordinationManage external accounts and internal coordination

管理合作夥伴與對外溝通，包含 onboarding、文件蒐集、上線協調、進度追蹤與問題排除，並在法律、產品、技術與商務團隊之間推動資訊同步與執行。Managing partner relationships and external communication across onboarding, documentation collection, launch coordination, status tracking, and issue resolution, while driving information alignment and execution across legal, product, technical, and business teams.

02Technical operations

Keep technical operations reliable under pressureKeep technical operations reliable under pressure

熟悉運營 SOP、跨部門協調與緊急事件處理，能在有限的時間中釐清問題、追蹤責任方並推動解決方案。Experienced in operational SOPs, cross-functional coordination, and urgent incident response, with the ability to clarify issues, track responsible parties, and drive solutions within limited timelines.

03Product research

Turn research into product and business decisionsTurn research into product and business decisions

研究用戶需求、競品動態、合作方式、產品合規路徑，並把研究結果整理成產品設計、市場拓展、合作策略與產品設計建議。Researching user needs, competitive dynamics, partnership models, and product compliance paths, then translating findings into product design, market expansion, partnership strategy, and product recommendations.

Professional experience

Experience

經驗涵蓋客戶管理、技術營運、商務拓展與合規取向產品研究，聚焦平台型產品。Experience across account management, technical operations, business development, and compliance-oriented product research, with a focus on platform products.

北京，中國Beijing, China2026 年 4 月 - 至今Apr 2026 – Present

Orqus — 產品運營Orqus — Product Operations

面向金融機構的合規資產發行、結算網絡。A financial infrastructure platform for asset issuance and settlement.

  • 負責合規基礎設施廠商與代碼審計廠商對接，調研廠商能力、彙整產品功能、報價與業界採用情形，以支援內部決策。Served as the primary external contact for compliance infrastructure and security audit vendors, evaluating product capabilities, pricing, and reference accounts to support vendor selection decisions.
  • 主導合規模組產品研究，包含合規路徑、用戶體驗流程，並將研究結果轉化為產品建議。Owned product research for a compliance infrastructure module, assessing workflow feasibility, coordinating research on regulatory frameworks, and translating findings into actionable product recommendations.
遠端（台灣）Remote · Taiwan2025 年 8 月 - 2025 年 12 月Aug 2025 – Dec 2025

Binance — 客戶經理＆運營Binance — Account Manager & Operations

全球最大數字資產交易平台，服務超過 3 億名用戶。The world’s largest digital asset exchange, serving over 300 million users globally.

  • 管理平台上架的 400+ 合作項目方的日常營運需求，透過熟悉 20+ SOP 支援合作夥伴網絡升級、資金鏈路新增、品牌更新等需求。Managed daily operational requests across 400+ listed partner projects, maintaining structured workflows via 20+ SOPs covering product upgrades, network additions, and partner rebranding.
  • 主導 35+ 合作方在有限時間內 onboarding，協調法律文件、技術準備與跨部門同步，確保能如期開盤、讓用戶正常交易代幣。Led 35+ partner onboardings and time-sensitive product launches, coordinating legal documentation, technical readiness, and cross-functional alignment to ensure go-lives stayed on schedule.
  • 負責合作夥伴緊急事件應對，協調外部夥伴與內部團隊釐清根因、推動解法並降低用戶衝擊。Owned urgent incident response during high-severity security and operational incidents, coordinating across external partners and internal teams to identify root causes, drive resolution, and minimize user impact.
新加坡Singapore2024 年 12 月 - 2025 年 6 月Dec 2024 – Jun 2025

Lista DAO — 商務拓展實習生Lista DAO — Business Development Intern

獲得 ~1.1B 用戶資金信賴的去中心化金融產品團隊。A leading Decentralized Finance protocol with $1.1B in platform assets.

  • 支援合作夥伴管理，篩選評估 300+ 潛在合作方、領導潛在合作會議商談、追蹤合作進度，並彙整用戶回饋，以優化產品行銷與用戶教育。Supported partner collaboration by screening 300+ potential partners, coordinating discussions, tracking progress, and consolidating user feedback to improve product marketing and education.
  • 進行產品與市場研究，分析用戶需求、產業趨勢、競爭格局，將洞察轉化為產品設計、市場拓展與合作策略建議。Conducted product and market research to identify user needs, industry trends, and competitive landscape, translating insights into product design, market expansion, and partnership recommendations.
臺北，臺灣Taipei, Taiwan2021 年 12 月 - 2024 年 7 月Dec 2021 – Jul 2024

SuDo Research Labs — 基金營運與研究SuDo Research Labs — Fund Operations & Research

量化交易與投資研究團隊。Top 15 quant trading firm on BitMEX.

  • 主導基金設立與營運，協調律所、顧問、基金行政、銀行、交易所與會計師事務所，完成牌照申請所需的法律文件、合規措施安排、財報與 20+ 機構帳戶開立流程。Led fund launch and operations, coordinating legal counsel, fund administrator, banks, CEXs, and accounting firms across legal documentation, compliance implementation, financial reporting, and 20+ institutional account openings.
  • 針對潛在投資項目產品進行功能調研與估值分析，以支援內部投資決策。Performed structured market and valuation analysis across potential investment targets, assessing relative valuation levels and qualitative factors to support internal investment decisions.

Side project

Side Project

以客戶經理與產品經理角色，完整負責從需求釐清、專案規劃到跨職能交付的外部專案。End-to-end client engagement experience across requirement clarification, project scoping, cross-functional coordination, and delivery accountability.

臺北，臺灣Taipei, Taiwan2023 年 3 月 - 2023 年 7 月Mar 2023 – Jul 2023

No Design — 客戶經理 / 產品經理No Design — Account Manager / Product Manager

國立台灣大學「成績與名次查詢系統」UX/UI 重新設計專案。UX/UI redesign project for National Taiwan University’s Grade & Ranking Query System.

  • 負責對接國立台灣大學窗口，釐清客戶需求、規劃專案時程與報價，並確保如期交付。Managed end-to-end client engagement with National Taiwan University — clarifying requirements, scoping project timelines and quotation, and owning delivery accountability.
  • 領導設計師與前端工程師重新設計台大「成績與名次查詢系統」的使用者體驗與介面，上線以來每年服務逾 3 萬名學生，使其能更快速地查詢學業成績與名次、切換中英語系、下載成績單、接收學校最新通知。Led a cross-functional team of designers and front-end engineers to redesign the UX and UI of NTU’s Grade & Ranking Query System — enabling 30,000+ students annually to check grades and rankings more efficiently, switch between Chinese and English, download transcripts, and receive the latest university notices.
查看專案與影片展示 →View project and video demo →

AI-built projects

AI-built Projects

使用 AI 建置效率優化工具，展示對 AI-native 工作流的熟悉、與工具實作能力。AI-built efficiency tools demonstrating familiarity with AI-native workflows and hands-on tool implementation.

AI legal research

AI 法律調研網站AI Legal Research Website

建立內部 AI 法律研究工具，讓團隊透過 LLM 查詢合規問題並從指定資料來源檢索佐證，降低人工搜尋法源時間。Built an internal AI-powered research tool enabling the team to query compliance questions via LLM and retrieve evidence from designated source materials — reducing manual research time across the team.

前往密碼頁 →Open access page →
Code navigation

合規程式碼導覽工具Compliance Code Navigation Tool

使用 Claude Code 分析繼承的程式碼庫、梳理功能模組，並產出互動式 HTML 導覽工具，讓團隊新成員無需閱讀原始碼即可快速理解系統架構。Used Claude Code to analyze an inherited codebase, map functional modules, and generate an interactive HTML navigation tool — enabling faster onboarding and system comprehension without reading raw code.

公司內部作品集；點擊後需輸入密碼才會顯示。Internal portfolio artifact. Password required before viewing.

前往密碼頁 →Open protected page →
Personal AI agent

Lumi 醬Lumi Jian

在 VPS 上部署個人 AI agent（Hermes），自動化記帳、時間安排、網站建置等日常工作流程，增加做事效率。Deployed a personal AI agent (Hermes) on a VPS to automate recurring workflows including expense tracking, scheduling, and personal website setup — reflecting hands-on interest in agentic tooling and AI-native ways of working.

查看專案介紹 →View project detail →

Education

南洋理工大學Nanyang Technological University

區塊鏈理學碩士 · 新加坡 · 2024 年 8 月 - 2025 年 6 月MSc in Blockchain · Singapore · Aug 2024 – Jun 2025

Education

國立台灣大學National Taiwan University

國際企業學系 · 台灣 · 2017 年 9 月 - 2021 年 6 月B.B.A. in International Business · Taiwan · Sep 2017 – Jun 2021